Returns + Exchanges

  • We accept returns within 14 days of your purchase. The product should be returned in its original condition (new & unused with packaging material).
  • Sale items and custom order items are final sale.
  • Exchange item will be shipped as soon as we receive the returned item in its original condition. Please purchase additional postage here, before we mail you a new package.
  • Customer should provide all return or exchange shipping cost, except when the product is defective. Refund will be issued, exchanged item will be shipped once we receive and inspect the returned item. 
  • If you think the item you received is defective, please email us to start your exchange or return process. No extra shipping charge will occur in this case.

Please use the form below to contact us, or email us Emma@StudioEloise.com

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